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Ethnic Star

Frequently Asked Questions

Quick answers to common questions. Click any question to expand the answer.

How can I place an order?+

Browse & Select: Explore our collections and click on any product to view details, size guides, and images. Choose Options: Select your preferred size, color, or any custom stitching options (if applicable), then click "Add to Cart". Review Your Cart: Click on the shopping bag/cart icon at the top right to review your items, quantities, and total price. Checkout: Click "Proceed to Checkout". Enter your shipping address and contact details. Payment & Confirmation: Choose your preferred secure payment method and complete the transaction. Once successful, you will receive an order confirmation email and SMS with your order number and tracking details.

What are the modes of payment available on the website?+

Credit & Debit Cards: We accept all major domestic and international Visa, MasterCard, Maestro, and RuPay cards. Net Banking: Pay directly from your bank account using Net Banking supported by all major banks. UPI & Digital Wallets: Quick and seamless payments via popular UPI apps (Google Pay, PhonePe, Paytm, BHIM) and digital wallets.

How can I track my order?+

You can also check your order status by following these steps: Log in to your account on www.ethnicstar.com. Go to "My Account" or "My Orders". Click on the specific order you wish to track to view its current status and live transit updates. If you face any issues or don't receive your tracking details within 48 hours of placing the order, feel free to reach out to our customer support team.

Is the color of my product exactly the same as I see it on the website?+

We have done our best to accurately display the colors of the garments on our website, however the colors you see will also depend on the display settings and resolution of your screen.

Do I need to create an account before placing an order?+

Yes, we suggest you to create an account if you wish to place an order. You can simply provide your details like name, mobile no., user id & password to sign in, provide the shipping address in the second step and select the payment method to place an order.

What are the benefits of creating an account on Ethnic Star ?+

By creating an account with Ethnic Star , you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. You can also get regular updates and new stories of our Collection via email.

Do I have to incur additional charges for international shipping?+

Brief on our International Shipping. International shipping and handling rates are based on the size of the order. Hence, bigger the order lower is the shipping cost. The shipping charges that are calculated for the order are displayed at the shopping cart page. Customers can check the cost once they finalize their cart before placing the order.

How long does it take for an order to be delivered to the customer ?+

If the products that are ordered are in stock then it can be expected to be delivered within 5-10 working days and for the styles that are Made to Order can take anywhere between 15-25 working days from the time the order is confirmed. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. We will keep you informed on the status of your order including delays if any.

How are orders placed on Ethnic Star delivered to the customer+

All orders placed on Rajwadi.com are dispatched through reputed courier partners like FedEx, DHL, DTDC etc.

How do I contact your customer service team ?+

In case of any questions, concerns, or trouble with your order, you can always reach us at the following: Call us at: +91-9227001212 +91-8488023344 Email us at: ethnicstarshop@gmail.com Message Us On: For any queries - WhatsApp: +91-8488023344