Frequently Asked Questions

Need Help? We've got you covered!

Do you have a physical store? is an online retailer. We have a physical location. You can visit our Store at M. G. Road, Valsad, Gujarat. Please see the contact details to get in touch with us.

Do you have a catalog?

Since our inventory changes daily, we do not offer a printed catalog. All of our products can be found on our website with a picture, price, and description.

What countries do you ship to?

We ship to most of the countries worldwide. Feel free to place your order. If you have doubts you can always contact our customer Support team. See the contact page for contact information.

Which currency will I be charged in

You will be charged in Indian Rupee(INR). Our currency conversion tool is for browsing customers ease of understanding only. All payments will be charged in Indian Rupee as stated at cart and as per our T&Cs.

I need more quantity than your website has in stock. Do you accept special orders?

Yes, we do accept special order requests. Please contact our customer support team via e-mail or phone. Please see the contact page for getting in touch with us.

What are your payment methods?

- We support following methods of payment. Visa, Mastercard, CCAvenue & PayU currently. In future we will add more payment methods to

- If you have any other payment method preferences, contact our customer support team and we will be able to guide you as to what can be done.

Is there someone I can contact directly with general enquiries?

Yes. For any queries anytime. Feel free to contact our customer support team. See the contact page for contact information.

How can I check my order status?

You can check your order status by logging in to your My Account section. To track your order in shipping. Please follow the link and tracking information provided to you via email, once the order is shipped.

How do I know my order is confirmed?

Your order status will be updated to confirmed once our team has acknowledged your order and confirmed your payment. You can check the status of your order in My Account section of the website. TRACK ORDER

How can I cancel my order?

To cancel your order or make modification to existing order already placed with Please get in touch with our customer support team. Check the contact page for getting in touch with our Customer Support team.

How can I return/replace an item?

For any return or replacement of the product. You need to first contact our customer support team. Our team will guide you regarding return or replacement of the product. The process to return or replace a product should be communicated with the Customer Support team within 2 days of receiving the product.

Do not return the product without first communicating with the customer support team. Such returns will not be accepted.

Our team will only allow returns or replacement for acceptable reasons only.

When can I expect refund for my returned item?

Your amount will be credited to your account. You can use this amount for future purchases. We will not be able to refund the amount.

Can I change my delivery address after I place an order?

- If the order is not shipped, customer can ask for change of delivery address. If there is any additional cost to shipping due to this changes our team will communicate with the customer accordingly.

- Once the order is shipped from our premise, delivery address cannot be changed.

- To make changes to delivery address, please contact our customer support team. See the contact page for getting in touch with our Customer Support Team.

What if my package is opened/tampered with?

Customer should not accept the parcel if they believe that the delivery has been tempered with. Please take photos of such parcel if possible.
Inform our Customer Support team regarding such issues so that we can follow up with the Courier service regarding the matter.

Do I have to bear the local taxes when I receive my order?

Since each country has there on set of local taxes, all import duties shall be borne by the customer. Most countries allow import up to a certain amount without any duty. This amount is called De Minimis values. Please click here to know the De Minimis values of your respective country.

Disclaimer : These values are subject to change by the respective tax authorities of your country. ethnicstar is not in a position to take any responsibility for the inaccuracies or decision made by the information listed below.

It is compulsory for our customers in South America to mention their Tax ID in the cart page in the “Special Instructions for Seller” column to enjoy a smooth delivery process or else, your order might get stuck! While in case of Russia, no individual consignee order can be placed. Only Companies with an Import License (to be given before shipping) can place their orders.

But since we know your love for beautiful fabrics is way beyond these regulations, we always try our best to get the fabrics delivered at your doorstep without and hassle or discomfort. We recommend you to get in touch with our customer care team to be sure. Just Keep Calm and Keep Shopping!

Is COD Available on international orders?

No, COD is not applicable on international orders. We accept only prepaid orders.

How can I make the payment for international orders?

You can make your payment through any international bank cards. If you would like to pay through PayPal, then you need to place a Cash-On-Delivery order and our support team will reach you through email with the payment link before the order is shipped.

Can I bill the order internationally and get it shipped to an Indian address?

Staying abroad can’t really aloof you from your roots. Isn’t it? You can definitely pay internationally and get it shipped to any town or city in India. Whether you plan to gift it to your friends or family, or get it collected for your own self, don’t give it a second thought! Just get your hands on it and place the order. Besides, all the charges we levy on shipping are going to be calculated on domestic prices only.

How do I contact ethnicstar customer support?

We are always up for a little chit-chat! Questions, suggestions, queries, doubts? Whatever you have in mind, just bring it to us! You can call us at +91 82006 23309 , ping us on our chat support from 10:30 am – 7: 30 pm . You can also drop us an email at ethnicstar@* and we will revert to you within 24 hours from Monday-Saturday, except Indian Public Holidays.

Why is international shipping not free?

We all are aware of the complexities that international shipping brings along. Each country has their own set of custom duty norms and taxes which makes it difficult for any e-commerce business to bear the shipping charges. Even courier companies in this case has a scroll running down with T&Cs which makes it all the more difficult to ship products for free, internationally. However, we only charge the shipping cost that the courier company levy on each order. There are no hidden costs involved! But we know you won’t mind paying an extra few pennies for our enchanting collection! Don’t ya?

Still can’t find the answer to your query? Don’t hesitate to get in touch with us!

Just drop us a mail at or call at +91 82006 23309 .